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Use case

Employee FAQ with Open Intelligence

HR, IT and purchasing answers, 24 hours a day. An agent trained on your documents, that cites its sources and respects your access rights.

Sourced answer

Le préavis de résiliation est de 90 jours pour les contrats cadres 1 et de 30 jours pour les avenants signés après 2024 2.

1Contrat-cadre_2023.pdf · p. 14
2Avenant_n3.docx · §4.2
3Politique_achats.md

The observation

Support desks are overwhelmed with simple requests

Generic tools answer without knowing your company. They make things up when they don’t know, and no one can verify where the answer comes from.

Open Intelligence starts from your own content: it is cleaned, split and indexed for your business, then queried by an agent that always indicates its sources.

All your context brought together for employee FAQ

The right data, to the right people

Hybrid search finds the useful passage and exposes only what the user is allowed to see.

A clear path to the result

The agent chains search, analysis and writing, and shows each step of its reasoning.

Measured quality

Test sets, sourced-answer rates and user feedback are tracked continuously.

Key features

What you need for employee FAQ

Automated imports
Connectors to your document spaces, synchronized continuously.
Cited answers
Each answer links back to the original page, paragraph or line.
Actions in your tools
The agent creates the ticket, draft or record where you already work.
01Vos documents
02Indexation
03Recherche
04Réponse citée

Frequently asked questions

What is “employee FAQ” with Open Intelligence?

HR, IT and purchasing answers, 24 hours a day. It all relies on a RAG built on your documents and on agents configured for your business rules.

Which sources can be connected?

Document spaces, intranets, ticketing tools, CRM, messaging and databases, via our connectors or the MCP server.

How is reliability guaranteed?

Through systematic citation of sources, an evaluation set specific to your scope and tracking of answers deemed incorrect.

Can Open Intelligence be customized?

Yes. Document splitting, vocabulary, guardrails and response formats are tuned for your context.

Go from the question to the decision

The fastest way to understand Open Intelligence is to see it answer on your own documents. Describe your need: we’ll come back to you with a tailored solution and a costed quote.